We ship every day, except on weekends and our shipping holidays. The time it takes us to process and ship your order is typically 1–2 business days, as displayed on each product page under "Availability."
❀ News & Updates (October 22, 2025)
United States: Due to recent changes in U.S. customs regulations, Japan Post and other national carriers have suspended parcel shipping to the U.S. We're happy to announce that 
shipping is now available, with delivery in 4–8 business days.
Canada: Ongoing labor disruptions at Canada Post recently led Japan Post and other carriers to suspend international parcel deliveries to Canada. We're pleased to announce that shipping is now available, with delivery in 4–8 business days — ensuring dependable service while national postal operations stabilize.
Shipping Methods
Express Mail Service (EMS)
Japan Post’s fast and reliable international delivery service.
- ❀ Typically delivers in 6–14 business days.
- ❀ Trackable
- ❀ Signature required upon delivery
- ❀ Insured against loss
International Standard Air
Trusted, economical international shipping by Japan Post.
- ❀ Typically delivers in 2–4 weeks.
- ❀ Trackable (limited display in some countries)
- ❀ Signature may be required for higher-value orders
- ❀ Insured against loss
FedEx via U-Global Express (UGX)
Premium courier delivery by FedEx in partnership with Japan Post.
- ❀ Typically delivers in 4–8 business days.
- ❀ Available for shipments to Canada and the U.S.
- ❀ No PO Box addresses please.
- ❀ Trackable
- ❀ Signature required upon delivery
- ❀ Insured against loss
Yu-Pack Parcel Service by Japan Post
Fast, reliable shipping service for addresses within Japan.
- ❀ Delivers in 1–2 days (3 days for Hokkaido and Okinawa)
- ❀ Trackable
- ❀ Delivered to your hotel, mailbox or residence
- ❀ Insured against loss
✈️ Visiting Japan?
We can deliver your order to the address where you will be staying during your visit.
If you are staying at a hotel, please enter the hotel's address in the Shipping Address field in checkout, and include your check-in and check-out dates in the Order Comments box. We will contact the hotel staff in advance and coordinate delivery.
Tracking Your Shipment
Once we ship your order, we will send you a shipping confirmation email letting you know that your order is on its way. For your information, we also provide a page with step-by-step explanations to help you understand the tracking terms.
Shipping Charges
International shipping charges are based on the shipping method you choose and the combined value of your purchase. Shipping options and charges are displayed in your shopping cart and checkout page. Domestic shipments (address in Japan) are $10 for any size order.
Taxes and Duties
Our shipping charges do not include customs duties, taxes, or related fees. These charges, if any, are determined by your country's customs office and are the responsibility of the recipient.
In some cases, delivery carriers such as FedEx may pay these charges on your behalf and bill you later. A handling or disbursement fee may also apply.
We do not have customs information for individual countries. Please make sure your order meets local import laws, and be prepared to pay any charges that are applicable before or after delivery.
Returns
In the unlikely event that your purchase is not as described (you received an incorrect or defective item, etc.) you may return it within 30 days from the date of shipment for a refund. If you need to return an item:
- Please pack it securely in the original product packaging.
- Please remove all extra labels from the outside of the package.
- Please ship your return package via insured post.
Refunds
Expect to receive your refund within four weeks of giving your package to the return shipper. Typically, refunds are processed more quickly. Shipping charges are not refundable. WAWAZA Gift Certificates cannot be returned or exchanged.
Minimizing Our Carbon Footprint
Embracing a greener future, we at WAWAZA, in partnership with our eco-conscious suppliers and inspired by the voices of our valued customers, are committed to quality in our shipping practice.
Our journey towards sustainable packaging is not just a policy but a heartful promise to our planet.
Each order is a testament to our dedication, packed with precision and care, reflecting our core values:
Materials Selection
Beyond just using, we celebrate high-quality, recycled paper and cardboard, turning waste into wonder and ensuring your package is sturdy and kind to the earth.
Right-Sizing
Mindfully choosing the perfect-sized box for each order, we avoid excess and waste, ensuring efficiency in every package sent your way.
Preventing Damage
With meticulous packing, we ensure that every item arrives in pristine condition, just as it left our hands – perfect and intact.